Intelectual property
All brands sold in CHULADA MARKET, belong to different owners, not CHULADA MARKET. CHULADA MARKET is a platform dedicated to the sale and distribution of products provided by the different vendors that are part of it and have committed to deliver the products in the time and manner established in each of the products.
The handling of personal information
The personal information that is collected by CHULADA MARKET is only collected for the sole purpose of finalizing the sale that is being made, under no circumstances will this information be subject to being shared to third parties, nor will it be used for marketing purposes, nor by CHULADA MARKET, nor by third parties. The information will be used for marketing purposes by CHULADA MARKET, ONLY WHEN THE USER GRANTS EXPRESS AUTHORIZATION over certain information (ex. Name, e-mail address) shared because of the purchase, to be used to inform the client about products and different offers over products offered by CHULADA MARKET.
The handling of payment information
The information provided at the time of payment will only be collected for the purpose of making the payment in question, under no circumstances, without the user’s authorization, payment information will be stored in our database. Payment information will be stored in our database, WITH DUE AUTHORIZATION OF THE USER, and the information will be collected only in case the user is interested in making frequent purchases and wishes to avoid entering their personal information each time they make a payment, and ONLY FOR SUCH PURPOSE. This information will be kept by the companies that provide the online collection service to CHULADA MARKET, which have permits and meet the standards of protection over the information.
Delivery times
CHULADA MARKET undertakes to deliver the products purchased in a term of SIX BUSINESS DAYS, for the UNITED STATES OF NORTH AMERICA and CONTINENT. And in the case of EUROPE, it will be EIGHT BUSINESS DAYS, to make the delivery. EXCEPTION, certain products (specified in said products) are made upon request at the time of the purchase, so the delivery time of them varies, taking into consideration the shipping destination in addition, SIX BUSINESS DAYS FOR USA & CONTINENT and EIGHT BUSINESS DAYS FOR EUROPE, adding the times that are contemplated in each one of the products.
Returns and exchanges
In the event that the product is not delivered in accordance with the provisions set forth above, at the client’s preference: a) a refund may be made for the full amount of the product; or, b) choose to accept the product (s) after the stipulated time.In the event that the products do not comply with the stipulations contemplated in the description of CHULADA MARKET, they may be returned in accordance with the terms established by DHL. Shipping rates
Product values include free shipping to Central America, Mexico and the United States of North America (continent).
An additional USD$ 39.00 rate is charged on orders from South America and Europe.
Free shipping is conditioned on DHL’s shipping policies to major sites. In the case of remote sites (thus considered to be distant from DHL’s main deliveries in each country), an adjustment to the shipping value is applied and will be notified later, before confirming the purchase.